**Description:** **Find your place at Hyatt Regency La Jolla:** At Hyatt, we believe our guests select Hyattbecause of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, Authenticity. Innovation, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by the team's spirit and camaraderie given to one another. Service-Orientation, Hyatt is customer focused by providing authentic hospitality in every way every time. Authenticity, We encourage all colleagues to bring their authentic selves to work each day, which is at the core of our purpose, _to care for people, so that they can be their best._ Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you. Love where you work! **What are the additional benefits to working at the Hyatt Regency La Jolla?** + Medical, Dental and Vision for you and your dependents after 30 days of Full-Time employment + Paid Holidays, Vacation and sick leave + Unlimited growth potential + Complimentary hotel nights and discounts at Hyatt properties around the world + 401K with Matching + Flexible Spending Account (FSA) + Tuition Reimbursement + Complimentary Colleague Meals **About the Role – Front Office Manager** The Front Office Manager is responsible for oversight of the front desk and bellstand operations. Responsibilities include creating a strong culture in the department, training and developing colleagues, creating strong inter-department communication, payroll, scheduling, creating a culture of accountability, and ensuring an exceptional guest experience for all. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Duties include: + Responsible for short and long term planning and the management of the hotel’s Front Office operations + Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans + Maintain guest room inventory + Coach and counsel employees to reflect Hyatt Service Standards and Procedures + Perform all tasks of a Front Office Staff as needed to facilitate service + Ensure all operations and cash handling are done per policies and procedures + Maintain excellent communication with the housekeeping department + Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas + Analyze, investigate, and resolve guest complaints + Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables + Insures proper staffing levels for customer service goals + Coach and counsel employees to reflect Hyatt service standards and procedures + The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. **Wage Information:** The salary range for this position is $76,700 to $115,300. This is the pay range for this position that Hyatt Regency La Jolla reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. **_All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered._** **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Qualifications:** + Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds + 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) + With opening hotels, previous hotel pre-opening experience preferred + Service oriented style with professional presentations skills + At least 2 years progressive management experience within the Rooms Division of a hotel + Hotel/Hospitality degree an asset + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line + Clear concise written and verbal communication skills in English + Must be proficient in Microsoft Word and Excel + Must have excellent organizational, interpersonal and administrative skills **Primary Location:** US-CA-San Diego **Organization:** Hyatt Regency La Jolla **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** SAN033664 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.