WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

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Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

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A World of Rewards:

\n\nSalary ranging from £41,000 up to £42,000\nA global travel program for team members\nUniforms\nMeals whilst on duty\nTo be part of a fabulous team\n\n

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. Supported by celebrity chef Sally Abe, they consist of: 

\n\nThe Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub \nThe Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside \nThe Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques \nThe Orchard, for afternoon teas and lighter meals \nThe Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.\nSeven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James. \n\n

What will I be doing?

\n\nOversee the Front Office operation to maintain high standards\nEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nSet departmental objectives, work schedules, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nManage staff performance issues in compliance with company policies and procedures\nRecruit, manage, train and develop the Front Office team\nComply with hotel security, fire regulations and all health and safety legislation\nAssist with other departments, as necessary\n\n

 

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What are we looking for?

\n\nA minimum of 2 years of Front Office supervisory experience in the hotel industry\nHigh level of IT proficiency\nGood level of commercial awareness and sales capabilities\nExperience of managing people and developing people\nPrevious experience of managing a department \nExcellent leadership, interpersonal and communication skills\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

 

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Travel:

\n\nSt James Park Tube Station – District & Circle Line – across the road\nWestminster Tube Station – Jubilee Line (4 Mins Walk)\nVictoria Station (8 Mins Walk)\nWaterloo Station (10 Mins Walk)\n