About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role: 

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
迎接并为客人办理入住，为客人介绍房间设施，依照客人选择的方式收取押金。为客人办理退房时应及时提供帐单并对客人不明白的帐务做合理说明. 通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意最大化。

 

What you will do: 

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 以最高水平的热情和专业态度处理所有与客人的互动，尽可能满足客人的特殊要求。

Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 协助客人解决所有与酒店服务、营业时间、主要酒店人员、内部活动、方向等相关的问题。

 

What you bring: 

One + years experience working within a luxury hotel or similar environment is considered an asset.  一年以上豪华酒店或类似酒店工作经验优先考虑。

Excellent interpersonal skills and communication skills.  优秀的人际交往能力和沟通能力。

Good skills of the English and Cantonese or Mandarin languages. Preferably another foreign language ability. 精通英语，广东话或本地语言（普通话），更希望具有多国语言能力。

Basic knowledge of hotel & front office/Concierge/Executive Club/Business Centre operations. 了解酒店以及前厅各分部的基本运作流程。

  

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package. 具有竞争力的薪酬、工资和全面的福利待遇

Excellent Training and Development opportunities. 优秀的培训和发展机会

Complimentary Accommodation at other Four Seasons Hotels and Resort. 全球任何四季酒店的员工折扣

Complimentary Dry Cleaning for Employee Uniforms. 免费干洗员工制服

Complimentary Employee Meals. 免费员工餐

Complimentary Employee Dormitory. 免费员工宿舍

Complimentary Employee Shuttle Bus. 免费员工班车

Schedule & Hours:

Forty hours over a five day period;  scheduled days and times may vary based on need. 5天内工作40小时；计划的日期和时间可能会根据需要而变化。