**WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s \#2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS\!** The **Conrad Dublin** is a5\* hotelandpart of the Hilton Luxury Division\. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’\. We areone of the best5\* luxury hotels in the country\. _“Conrad is Empowering and Bold”_ **Benefits** Working for Hilton means you arejoining an international company with more than 8100 hotels across the globewith countless benefits & career development opportunities such as: + **Travel** \- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world\. Plus up to 70 nights of discounts for your Family and Friends + **Team Member Gym –** a dedicated team member gym with free access 7 days a week + **Benefit** – Discounted rates for Conrad Team members across a wide range of retailers + **Development** – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor + **Holidays** – 30 days holiday \(incl BH\) plus long service entitlement of an extra day per year up to a total of 5 additional days + **Maternity & Paternity** – Paid leave for those that qualify + **On shift** – complimentary meals on duty **Benefits:** Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as: + **Travel** \- Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world\. Plus up to 70 nights of discounts for your Family and Friends + **Team Member Gym –** a dedicated team member gym with free access 7 days a wee + **Benekit** – Discounted rates for Conrad Teams members across a wide range of High Street retailers + **Development** – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor + **Holidays** – 25 days holiday plus long service entitlement of 3 additional days + **Maternity & Paternity** – Paid leave for those that qualify + **On shift** – complimentary meals on duty & uniforms provided + **Bonus** – up to 30% of salary if targets achieved + **Health Insurance** – part of exec Team Health insurance scheme **The Job Role:** + Occupy the hotel lobby and other public areas, particularly at busy times + Engage Guests in conversation and provide general assistance + Manage, record, and resolve promptly all Guest complaints + Meet and greet VIP Guests and major corporate clients upon arrival + Coordinate the services and special facilities provided to long\-stay Guests + Understand all credit procedures and ensure they are applied + Stay current with all hotel products, services, policies and emergency procedures + Monitor Guest satisfaction reports and implement actions to improve results + Handle, record and follow through with management issues or emergencies that arise + Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc\. **The ideal candidate should be:** + Previous supervisory experience in Front Office within the hotel/leisure/retail sector + Good knowledge of Health and Safety and security procedures + Calm, efficient and the ability to work well under pressure + Excellent leadership skills and exceptional communication skills + A passion for delivering exceptional levels of guest service + Possess strong commercial acumen, with experience in increasing profitability in a tight market sector + Experience in managing budgets, revenue proposals and forecasting results in a similar sized property It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + Previous role as a senior supervisor or Duty Manager in a similar quality hotel + A degree or diploma in Hotel Management or equivalent + In\-depth knowledge of the hotel, leisure or service sector **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Front Office Duty Manager_ **Location:** _null_ **Requisition ID:** _HOT0BR3F_ **EOE/AA/Disabled/Veterans**