About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:
The Front Office Assistant Manager is responsible for overseeing the daily operations of the Front Desk in our 531-room luxury hotel, ensuring exceptional service and seamless arrivals and departures for all guests—including first-time visitors, returning guests, VIPs, and group business. Reporting to the Assistant Director of Rooms, this leadership role is key in driving guest satisfaction, managing hotel inventory, and guiding a large, dynamic team in a fast-paced environment.

What you will do:

Ensure our guests consistently receive the highest level of personalised service and careManage hotel room inventory and allocations to maximise occupancy and revenueLead, train, and motivate the Front Desk team to deliver memorable guest experiencesHandle guest concerns with confidence, empathy, and sound problem-solvingOversee daily arrivals and departures, often in excess of 500 guest movementsSupport VIP guest preparation and liaise with other departments to ensure flawless executionDrive performance through upselling, cost control, and team engagementMaintain strong communication across all hotel departments to ensure operational flow
 

What you bring:

Proven leadership experience in Front Office, ideally in a large, luxury hotel environmentPassion for creating meaningful guest interactions and exceeding expectationsConfidence and capability in managing complex room inventories and high-volume movementsStrong interpersonal, verbal, and written communication skillsProficiency in hotel systems and the ability to manage operations via software platformsFlexibility to work across a rotating roster including weekends, evenings, and occasional overnight shifts
 

What we offer:

Competitive salary and benefitsGlobal and internal development opportunities within Four SeasonsComplimentary meals while on dutyUniform provided with complimentary dry cleaningEmployee rates at Four Seasons properties worldwideA supportive and achievement-driven culture during an exciting time of hotel transformation
 

Schedule & Hours:
Full-time position with rotating shifts, including weekends, evenings, and occasional overnight shifts