Front Office Agent (French speaking)) Job Description **What’s the job about:** Are you passionate about delivering exceptional customer service and being the first point of contact in a dynamic, international environment? Join our team as a **Front Office Agent** and play a key role in supporting our internal sales operations while ensuring a world-class customer experience across multiple communication channels. **Key Responsibilities** As a Front Office Agent **(French speaking),** you will: + Act as the first point of contact for customer inquiries via email, phone, live chat, and other digital platforms. + Provide timely and professional responses to commercial and technical queries, resolving them within 20 minutes when possible. + Create and manage service requests such as RFIs, RFQs, RFOs, and RFCs, escalating to the appropriate teams when necessary. + Prepare accurate and tailored offers and quotations based on customer requirements. + Track and follow up on quotations in line with sales guidelines and service level agreements (SLAs). + Maintain and update customer data in SAP CRM. + Manage order modifications including lead times, shipping conditions, and cancellations, in coordination with Sales, Finance, and Supply Chain teams. + Promote the use of digital tools (e.g., MyGrundfos, Extranet) to enhance customer experience. + Ensure compliance with local quality, environmental, health, and safety standards. + Support ad hoc tasks and projects as assigned by leadership. **Your background:** + Associate’s or Bachelor’s degree in Customer Service, Engineering, or a related field, or 1–3 years of relevant work experience. + Strong background in customer service and administrative processes. + Familiarity with business structures, sales processes, and market needs. + Proficiency in MS Office and CRM systems (preferably SAP). + Excellent communication and interpersonal skills. + Fluent in **English and French** (written and spoken). **Key Competencies:** + Positive, proactive, and adaptable mindset. + Strong organizational and time management skills. + Customer-focused with a results-driven approach. + Ability to follow procedures and adapt to change. + Analytical thinking and attention to detail. **What’s in it for you?** Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values (https://www.grundfos.com/about-us/our-purpose-and-values) . **In addition, your day-to-day benefits include:** + If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues + Annual bonuses, health insurance, parental support, internal well-being consultants and programmes + Access to the modern Grundfos Academy to pursue further both personal and professional development. + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. **Additional Information** If this role sounds like your next adventure, please press ‘Apply’! If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages. **We look forward to hearing from you!** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Törökbálint, Pest, Hungary Contract Type: Full-Time Employment Type: Regular