Front Office Agent - Arabic Speaking (Thai Nationality)
kempinski
Front Office Agent - Arabic Speaking (Thai Nationality)
DescriptionFront office agent is responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring the smooth operation of the hotel's front desk area. This role requires excellent communication and organizational skills, attention to detail, and a strong customer service orientation. Previous experience in a luxury customer service role and knowledge of hotel operations are preferred qualifications.
Key Responsibilities\nExcellent communication and interpersonal skills to interact effectively with guests and team members.\nStrong problem-solving abilities to handle guest complaints and resolve issues promptly.\nExceptional organizational and multitasking skills to manage various tasks simultaneously.\nAbility to work in a fast-paced environment, remaining calm and composed under pressure.\nAttention to detail to ensure accuracy in handling guest information, payments, and reservations.\nProficient computer skills, including knowledge of hotel reservation systems and other related software.\nFlexibility to work in shifts, including evenings, weekends, and holidays.\nStrong customer service orientation to provide exceptional service and exceed guest expectations.\nKnowledge of local attractions, restaurants, and transportation options to assist guests effectively.\nProfessional appearance and demeanor, including a neat and well-groomed appearance.\n
Application Deadline: 30 June 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Thailand - Bangkok
Reporting To: Front Office Manager
DescriptionFront office agent is responsible for providing exceptional customer service, managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring the smooth operation of the hotel's front desk area. This role requires excellent communication and organizational skills, attention to detail, and a strong customer service orientation. Previous experience in a luxury customer service role and knowledge of hotel operations are preferred qualifications.
Key Responsibilities\nExcellent communication and interpersonal skills to interact effectively with guests and team members.\nStrong problem-solving abilities to handle guest complaints and resolve issues promptly.\nExceptional organizational and multitasking skills to manage various tasks simultaneously.\nAbility to work in a fast-paced environment, remaining calm and composed under pressure.\nAttention to detail to ensure accuracy in handling guest information, payments, and reservations.\nProficient computer skills, including knowledge of hotel reservation systems and other related software.\nFlexibility to work in shifts, including evenings, weekends, and holidays.\nStrong customer service orientation to provide exceptional service and exceed guest expectations.\nKnowledge of local attractions, restaurants, and transportation options to assist guests effectively.\nProfessional appearance and demeanor, including a neat and well-groomed appearance.\n
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