Pay: $28.00 /hr

The Front of House/Concierge will be responsible for meeting and greeting all visitors/guests and guiding them to their destination, answering questions or concerns. The Front of House/Concierge will work closely with the reception desk.

Job duties

Review DAAG (Day At A Glance) first thing in the morning

Greeting visitors/guests warmly and professionally. 

Time permitting, QC VIP VO

Conf room QC - meetings booked that day

Escorts

VIP check in/daily

VO check in

conference room request from guest/visitor

Answering visitors/guest questions, addressing concerns, and resolving problems efficiently and effectively. 

Keeping accurate records of visitors/guest requests, reservations, and other relevant information

Communicating with hosoitality, maintenance, and other departments to ensure smooth operations and visitors/guest satisfaction. 

Client meeting guest instructions (OMM attorney instructions for guests)

RSVP invites for Firm Lunches (Calendar Invites for the Firm Lunch tracking list)

Cardkey prep for incoming Visitors

Preparing card/map in advance

Catering invoices

cross check names in DAAG/and lobby security in

Afternoon room set ups

Afternoon room QC's

Next day set ups

Catering Orders

Adhere to Williams Lea policies in addition to client site policies

Job qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years’ experience preferably in a legal, banking or large corporate environment

Reception, switchboard or administrative assistant experience preferred

Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site

Ability to work overtime as needed

Work is performed in a professional work environment

Professional attire required

Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies

Must be able to work sitting down all or most of the time