Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We’re excited to share an opportunity to join our Property Claims Team as a Front Line Leader!

In this role, you’ll guide a team of frontline claims handlers, reporting to one of our Senior Leaders. It’s a dynamic position that blends technical expertise, customer focus, and coaching skills. You’ll help create an environment where people can do the best work of their careers, while supporting their growth and future aspirations.
 

You’ll also play a key role in improving the systems and processes that shape our customer experience, team culture, and business performance. If you're passionate about leadership, collaboration, and making a meaningful impact — we’d love to hear from you!

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does this sounds like an exciting challenge? Come join our team!

What you'll do:

People Leadership & Development

Attract and retain top talent to strengthen our team.

Support training and development, helping team members grow in their roles and toward future goals.

Provide clear direction, set goals, and offer honest, constructive feedback.

Lead with positivity and clarity through change.

Apply risk management practices appropriately.

Ensure technical growth and capability of claims handlers.

Operational Excellence

Foster a culture focused on delivering exceptional customer outcomes.

Use data to understand performance and drive improvements.

Analyze customer demand to identify and reduce inefficiencies.

Stay close to the work to understand team capabilities and challenges.

Make informed decisions using data and frontline insights.

Participate in quality assurance and ensure timely training.

Manage internal and external claims risks and compliance.

Own team results and understand the impact of key decisions.

Business & Financial Acumen

Connect our purpose, strategy, and culture in everything you do.

Understand the claims experience and strategic direction.

Continuously look for ways to improve the customer journey.

Maintain financial accuracy and integrity in our systems.

Identify and report any suspected fraud or irregularities.

Innovation & Change

Spot opportunities to enhance processes and outcomes.

Lead change initiatives that benefit the team and business.

What you'll bring:

5+ years of experience in claims/insurance, with strong technical knowledge in both personal and commercial property claims

1–2 years of people leadership experience

Call center or catastrophic event experience is an asset

CIP or FCIP designation

University degree, college diploma, or equivalent technical experience

Sound decision-making and problem-solving skills

Experience leading through change and developing others

Excellent communication skills — both written and verbal

Ability to use data to drive performance

What you’ll Get: 

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

Outstanding Career Development opportunities. 

We’ll support your professional development education. 

Competitive vacation package with the option to purchase 5 extra days off per year 

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion 

Corporate wellness programs to support our employees’ physical and mental health 

 
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. 
  

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. 

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