### Job Duties PURPOSE: To oversee operations of a natural foods front of house; to meet the Co-op’s goals for sales, margin, labor and customer service, ensuring that the department contributes to the financial and social best interest of the Co-op; to promote the Co-op in accordance with its principles both in-store and in the community. STATUS: Reports to General Manager; supervises front end staff RESPONSIBILITIES 1. Customer Service - Treat people fairly, consistently and with respect. - Ensure efficient, informative and friendly service according to established customer service vision and standards. - Treat staff and managers with consistency and fairness, in a style appropriate to a cooperative work environment. - Ensure that communications are clear, direct and respectful - Ensure the integrity of Bluff Country Co-op’s values in decision-making and interactions with others. - Act as a model to all employees following the employee handbook. - Provide attentive and courteous customer service 2. Front of House Operations - Set performance, productivity, and service standards for all department staff. - Evaluates department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures. - Ensures that all department areas are clean, well ordered, safe for customers and staff, and meet health standards. - Ensures that unsellable items are returned or otherwise properly disposed of, following established procedures. - Monitor cooler and freezer temperatures, inform departments of concerns, follow established procedures for repairs. - Ensure accurate execution of marketing and promotional strategies by Front End staff. 3. Supervision - Employ the integrity of Bluff Country Co-op’s values and Manager’s Code of Conduct in decision making and interacting with others. - Hire qualified applicants following established policy. - Ensure on-the-job training. - Organize meetings of department staff and communicate policy changes. - Document performance problems, provide coaching, feedback, and disciplinary conversations with staff. - Conduct performance evaluations and take corrective action as needed, up to and including termination. - Recommend pay raises within the department payroll budget and co-op pay scale. 4. Safety & Security - Ensure department’s compliance with all state and federal food safety laws. - Maintain department equipment in working order. Troubleshoot problems and arrange for repairs following established procedures. - Assure department’s compliance with all policies in the Co-op’s Safety & Security binder. 5. Other Duties - Participate in Management Team meetings as requested and storewide meetings. - Procure and maintain current Food Manager Certification with the State of Minnesota. - Serve as Manager on Duty as needed. - Visit other stores for price comparisons, product and merchandising ideas for the Front End department. - Work with the Owner Services Coordinator as needed for Owner Drives, Owner Appreciation and other events or cashier training related to ownership. - Perform other tasks assigned by the General Manager. QUALIFICATIONS - Supervision experience--hiring, training, evaluating. - Experience developing systems and procedures. - Experience serving the public; exemplary customer service skills. - Ability to handle multiple demands. - Calmness under pressure, with ability to follow procedures in high-pressure situations. - Ability to project an outgoing, friendly personality. - Excellent communication skills with customers and co-workers: good listening, clear instructions. - Familiarity with co-op products. - Attention to detail, accuracy. - Willingness to work weekends and evenings and regular, predictable attendance. - Willingness and ability to learn and grow to meet the changing requirements of the job. ### Minimum Education Required no minimum education requirement ### Minimum Experience Required - Supervisory experience with hiring, training, and evaluating performance - Experience developing systems and procedures - Experience serving the public through exemplary customer service skills ### Shift Other ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply Yes ### Physical Required No ### Drug Test Required No ### Compensation $17.00 - $22.00 / Hourly ### Postal Code 55987 ### Place of Work On-site ### Requisition ID FEMGR25 ### Job Type Full Time ### Job Benefits * 20% employee discount * Paid time off * Paid breaks * Flexible spending account (after 9 months of employment) * Retirement account * Ongoing paid training * Free massage * YMCA discount * Free food ### Application Link https://www.bluff.coop/careers/