Welcome page Returning Candidate? Log back in! Front Desk Supervisor Job Locations US-VA-Hot Springs Posted Date 13 hours ago(7/8/2025 5:10 PM) Requisition ID 2025-124919 # of Openings 1 Category (Portal Searching) Front Office Operations Location

The Omni Homestead Resort & Spa

 

 

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed.

Responsibilities To be thoroughly acquainted with all check-in policies and procedures.To be experienced with various guest scenarios.To be familiar with all technical equipment related to the Front Desk.To be familiar with all hotel facilities and offerings.To understand the influence and importance of all departments on the Front Desk.Responsible for the training of new associates.Must be familiar with the shift checklist and be able to run the desk in absence of the Assistant Manager.Understand and be able to perform rooms control duties.Broad knowledge of Epitome, Synergy and Ving card systems.Familiar with all reservation special packages.Understand all radio codes and emergency procedures. Qualifications Attain high propensity for customer service.Previous cash handling experience.Ability to stand for prolonged periods of time.May require working overnight shift.Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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