Front Desk Supervisor
Rosewood Hotels and Resorts
Job Description
RequirementsHigher Diploma in Hospitality or Tourism management is an advantageMinimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacityProficiency in English, Putonghua and Cantonese is essentialProven managerial abilities in people management and decision makingHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
Essential duties and responsibilitiesProvide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all timesMaintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completionAssist in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation
RequirementsHigher Diploma in Hospitality or Tourism management is an advantageMinimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacityProficiency in English, Putonghua and Cantonese is essentialProven managerial abilities in people management and decision makingHigh standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
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