Description We are looking for a Front Desk Receptionist in Cleveland, Ohio, to join our team in a community-focused mental health facility. This is a Contract-to-permanent position requiring in-office work, where you will play a key role in patient interactions and administrative support. The ideal candidate will be calm, patient, and able to perform effectively in a fast-paced environment. Responsibilities: • Greet and assist patients during check-in and check-out processes at the front desk. • Monitor daily clinic schedules and communicate missed appointments to staff. • Verify and update patient demographic information in electronic health record systems. • Coordinate with the Integrated Behavioral Health Service team to ensure accurate appointment tracking and services. • Manage appointment flow and notify staff of delays to maintain efficient operations. • Obtain and scan client documents such as photo identification and Medicaid cards into the system. • Cross-train with the Front Desk Coordinator to provide coverage for Behavioral Health Intake Specialist as needed. • Maintain confidentiality of sensitive clinical information in compliance with established guidelines. • Assist with internal and external mail distribution and other administrative tasks. • Support additional projects and administrative duties as directed. Requirements • Proficiency in Microsoft Office and electronic health record systems, preferably Netsmart products. • Strong organizational skills with the ability to manage multiple tasks efficiently. • Calm and patient demeanor, especially when dealing with individuals facing mental health challenges. • Experience in scheduling appointments and handling inbound calls. • Knowledge of confidentiality protocols and procedures in a clinical setting. • Ability to communicate effectively with staff and patients while maintaining attention to detail. • Familiarity with community mental health environments and related services. • Willingness to undergo fingerprinting, a TB test, and other pre-employment screenings. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .