Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.
OverviewAre you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager to oversee and enhance guest experiences at the front desk. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
Key Responsibilities:
Oversee the daily operations of the front desk, ensuring efficient and smooth processesTrain, mentor, and motivate front desk staff to deliver outstanding serviceAddress guest inquiries, concerns, and complaints professionally and promptly to ensure guest satisfaction.Coordinate with other departments to ensure seamless guest experiencesMonitor and maintain front desk procedures, including check-in/check-out processes and reservation managementImplement and uphold hotel policies and procedures to ensure compliance and enhance guest satisfaction.Manage room inventory and maximize revenue through effective room management strategiesConduct performance evaluations and provide feedback to front desk team membersJoin our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
Qualifications 2 years prior departmental management experience in front office or related disciplinesTime management and negotiation skillsAbility to manage and lead each discipline of the department independentlyAbility to manage according to employment and Innkeeper laws of the jurisdictionPrior cash handling experience necessaryStrong ability to communicate effectively with the public and collaborate with team members.Read, write and speak English fluentlyComputer proficiency required, including expertise in Opera PMS, Micros, Microsoft Office, and Excel. BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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