Company Description

CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena.  Please visit www.cmimgmt.com to learn more about our company!

Job Description

Job Summary

The Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.

Key Job Functions

Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as requiredExtract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilizedConduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to SupervisorAnswer telephone and process messages, work orders and/or provide information regarding services to callersAnswer guest questions to include local services, local tourist attractions, and travel directionsAssist guests with special accommodation requests for luggage assistanceConduct inventories of supplies, materials, and equipment needed to support lodging operationsAssist supervisor in mediating and resolving routine occupant complaints and disputesHandle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisorGreet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facilityCompile, maintain and distribute communications, such as emails, reports, and other department correspondencesMaintain records of room assignments and other registration-related information in database and department communication logPerform various requirements in a Windows based program such as travel reservations and lodging reservationsCreate and/or maintain filing systems, both electronic and physicalGather reimbursement informationCoordinate and confirm drivers for any scheduled or unscheduled transportation needsCommunicate with shuttle drivers to review passenger lists and provide appropriate course of actionPerform special projects and other duties as assigned

QualificationsHigh school diploma or equivalent2 - 5 years of related hospitality and customer service experience requiredAbility to handle high traffic volume of phone and front desk inquiresMust be neat, well-groomed and have high personal standards of honesty and integrityMust be reliable and professionalSelf-motivated, organized, and strong time management skillsStrong customer service and attention to detail skillsMust be proficient in both written and oral communication and able to interface well with othersExperience with Microsoft Office products (Word, Excel, PowerPoint, Acrobat)Ability to be tactful, courteous, and use poise, professionalism, and good judgment in dealing with the publicAbility to execute all duties and responsibilities safely and efficientlyAbility to translate accurate written and oral messages from switchboard operations and vehicle fleet programMust be able to stand for long periods of time and repeat the same movementsAbility to use hands to handle, control, or feel objects, tools, or controlsAbility to lift and move (with or without accommodation) items of up to 50 poundsMust be willing to work any shift, any day as scheduled or neededMust be knowledgeable of the local community area

Additional Information

COMPETENCIES FOR SUCCESS

TeamworkResults orientation/operational excellenceHolding self and other accountableOperational business thinking

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.