The front desk attendant is a friendly, outgoing, people person, organized, experience working with public, enjoys multi-tasking, works well with teams, enjoys answering phone, good communicator, can handle stressful situations, and able to manage difficult situations if necessary; supports club policies/procedures and promotes membership sales and club services; is reliable, trustworthy and punctual.

1. Greet members and guests by name as they enter the facility; always provide excellent customer service.

2. Check-in members, register guests, collect appropriate fees, as necessary.

3. Assist with member retention and new member sales; inform Member Services Specialist of all prospect inquiries and take new prospect on a facility tour.

4. Schedule all service, programming, and social event appointments, and registrations according to facility policies.

5. Process registration forms for all facility programs.

6. Receive all incoming phone calls and direct them to the appropriate department; receive all incoming mail/packages and direct to appropriate department.

7. Collect all programming, activity, merchandise, and member fees as required, POS transactions.

8. Monitor supplies, take inventory, restock.

9. Promote all facility programs, trainings, and social events, including program philosophy, policies, and procedures to members, guests, and prospects.

10. Maintain front desk area in a neat and orderly fashion; ensure optimal organization.

11. Present with a neat, well-groomed appearance at all times.

12. Attend all departmental staff meetings.

13. Abide by all department and facility policies and procedures.

14. All other duties as assigned by the Operations Manager or designee.