Job Description

Press space or enter keys to toggle section visibility

Essential duties and responsibilities

Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all timesMaintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completionAssists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation

Requirements

Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity Knowledge of Opera system will be an advantageCommit and passionate in delivering personalized guest service, anticipatory with a keen eye for detailHigh standards of professional manner with exceptional communication skillsExcellent command of spoken English, Cantonese and Mandarin is a mustFresh graduates with related education background are also considered