At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.
Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.
If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”
OverviewDo you have a personality that could brighten someone’s day before they’ve even had their morning coffee? Can you turn a travel hiccup into a happy memory? If so, you might be the Front Desk Agent we’ve been dreaming about!
We’re looking for a people-loving, problem-solving, detail-spotting, guest-greeting front desk agent who’s ready to make our guests feel like VIPs from the moment they walk through the door.
What You’ll Do (Besides Be Awesome):
Be the first friendly face guests see — and the one they remember
Handle guest check-ins and check-outs with speed, accuracy, and a genuine smile
Respond to guest questions, concerns, and unexpected situations with professionalism and empathy
Recommend local restaurants, attractions, and hidden gems like a true local expert
Team up with housekeeping, maintenance, and other departments to ensure seamless service
Keep the front desk area clean, organized, and welcoming
Process payments and transactions with confidence and accuracy
Pay attention to the details that make a big difference in someone’s stay
What You Bring to the experience:
A friendly, approachable personality and a natural love for helping people
Strong multitasking skills and the ability to stay cool under pressure
Excellent communication and problem-solving abilities
Previous customer service or hospitality experience is a plus (but not required)
Flexibility to work various shifts, including evenings, weekends, and holidays
What’s In It For You:
Starting pay of $19.00 per hour
A supportive team environment where your work is valued
Opportunities for growth and advancement in hospitality
Team discounts and other employee perks at other IHG and Davidson properties.
The chance to make real connections with guests and create memorable experiences
Ready to greet the world with a smile and get paid for it? Apply now to become a Front Desk Agent and start your journey in hospitality with us. QualificationsWhat We’re Looking For:
You’ve got experience in customer service — bonus points if it was in a hotel or hospitality settingYou’re a natural communicator who knows how to make people feel welcome and heardYou've handled cash and payments before, and you do it with confidence and accuracyWhen things get hectic, you stay cool, think fast, and find solutionsYou’re comfortable with computers and familiar with hotel systems (or eager to learn them)You’re organized, detail-oriented, and can juggle multiple tasks without breaking a sweatYour schedule is flexible and evenings, weekends, and holidays work for youYou’ve got a high school diploma or equivalent and a strong desire to learn and grow BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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