Front Desk Agent at The Apurva Kempinski Bali
kempinski
Front Desk Agent at The Apurva Kempinski Bali
DescriptionThe incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Key ResponsibilitiesThe job of Front Office Agent is executed satisfactorily when:\nUp-selling is focused on and executed in order to increase room revenues.\nShift closing is done properly.\nFinancial Policies and Procedures are supported and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\n
Skills, Knowledge and Expertise\nIndonesian citizen, ideally with Hospitality Degree or equivalent in any related field\nMinimum of one year experience in a customer service position \nAbility to work and communicate in local language and English, additional language is an advantage\nProficient in MS Office and Opera system\nStrong interpersonal and guest service skills\n
Application Deadline: 16 September 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Fixed Term - Full Time
Location: Indonesia - Bali
Reporting To: Front Desk Manager
DescriptionThe incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Key ResponsibilitiesThe job of Front Office Agent is executed satisfactorily when:\nUp-selling is focused on and executed in order to increase room revenues.\nShift closing is done properly.\nFinancial Policies and Procedures are supported and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\n
Skills, Knowledge and Expertise\nIndonesian citizen, ideally with Hospitality Degree or equivalent in any related field\nMinimum of one year experience in a customer service position \nAbility to work and communicate in local language and English, additional language is an advantage\nProficient in MS Office and Opera system\nStrong interpersonal and guest service skills\n
Por favor confirme su dirección de correo electrónico: Send Email