About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

Front Desk Agent

About the role:

The Front Desk Agent is an important role in the Front Office Team, with the primary responsibility of ensuring a smooth and seamless arrival and departure experience for guests. This includes welcoming and registering guest, securing method of payment and checking the guest out while preparing their bill and gathering feedback. Front Desk Agents also respond to guest need and requests with personalized service to enhance the guest experience and satisfaction.

The position reports to Front Office Manager as well as Director of Rooms and Residences.

What you will do:

Welcome and register the resort guests, explain accommodation with an emphasis on enhancing recognition and fulfilling guest’s request, following special handling instructions and adhering to the established finance and credit policies and procedure.Liaise with Concierge, Guest Service and Bellman Team to ensure a smooth and seamless arrival and departure experience.Liaise with Food & Beverage and Housekeeping team on preparing welcome drinks, cold towels and garland. Follow up on room status and amenities setup for arrival.Escort guests to their rooms, provide a resort orientation while gathering guest essentials and preferences. Effectively communicate all details to relevant department of seamless execution.Assist guest in all inquiries in connection with resort services. Is fully knowledgeable of all resort facilities, operations hours, key contact personnel, activities schedule, the island’s offering including restaurants, sightseeing opportunities, market, sports and special events as well as fire, safety and emergency procedure.Ensure a seamless departure by preparing departure letters, review of guest account and benefits and conducting check out in accordance with resort procedure.Handle financial transaction including foreign currency exchange, post charges and reconciling all transaction at the end of shift. Maintain a balanced cash bank assigned by the resort. Provide room quotes and be familiar with the room types, rates and availability for current and future dates. Accept reservations, changes and cancellations in the absence of reservation staff.Support other areas of the Front Office, such as Guest Services, Concierge, Living Room coverage and Communications, especially during peak periods.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.

What you bring:

Must have existing work authorization to work in the country of ThailandProven experience in a similar role within a luxury hotel or resort.Excellent communication, problem-solving, and guest service skills and a strong team player.Excellent personal presentation and interpersonal skills.Proficiency in hotel management software and systems.Warmth, care and genuine enthusiasm when dealing with guests and internal customers.Commitment to upholding Four Seasons Service and Culture standards.Ability to handle multiple tasks and remain calm under pressure.Ability to function effectively in an unsupervised environment.

What we offer:

Competitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals
 

Schedule & Hours:

This is a full-time positionThe working hours will primarily be early morning and days, during the weekdays and weekends.