**What you'll bring to the team** **Location:** Thorpe Park **Hours:** Full time, part time, weekends & holidays **Contract Type:** Seasonal, until November 2025 Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests. Rsponsibilities: + To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this. + Provide world class customer service, creating memorable experiences for our guests + Supporting the department in delivering daily revenue targets + Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment. + Develop in-depth product and park knowledge to become more informative to our guests both within units and on park. + Clear communication with team leaders and management with new ideas and suggestions to create a better work environment. + Comply with company policies in the completion of all necessary paperwork and cleaning schedules. **Qualifications & Experience** **No previous experience required** , just **enthusiasm** and **eagerness** to learn! Show us you’re **guest obsessed** by being **positive** and **helpful** . Go together to show our guests that’s you care! **Benefits** + Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! + 25% discount in our retail shops and restaurants + 40% discount online off LEGO, and much more! + Free bus from Staines station for all employees  + Fortnightly pay + Free staff parking + Ongoing training & development to have a longer-term career in Merlin + Access to Perks at Work which 30,000+ national & local employee discounts **If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.** **Pay Range** Compensation between GBP £8.00/Hr.- Submit a Referral (https://seasonalcareers-uk-merlinentertainments.icims.com/jobs/9695/fright-nights-retail-host/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Location (Country-County-City)** _UK-Surrey-Chertsey_ **Job ID** _2025-9695_ **Employment Type** _Full-Time_ **Offer/Contract Type** _Fixed End Date/Seasonal_ **Location Name** _Thorpe Park Resort_