Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks. These include the calculation, approval, and maintenance of credit limits for new and established customer accounts. Where required, you will perform regular 'order hold' reviews and make decisions accordingly.

The role suits a candidate with excellent rapport-building abilities, strong verbal and written communication skills, and the passion to achieve critical metrics.

Responsibilities:

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.Place accounts on hold when necessary and monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.Liaise with other departments and communicate credit hold or block decisions to all relevant parties.Update core systems manually to accurately reflect credit limits and hold status.Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments.Plan and prioritize customer calls regularly to improve collections on the largest open invoices.Review customer accounts regularly and make recommendations to the Team Leader to resolve complex accounts.Engage with Sales, Customer Services, and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.Log, review, and monitor customer complaints by liaising with relevant functions to ensure timely resolution.Allocate credits in consultation with the Cash Allocation team, Customer Services, and customers.Consistently meet assigned targets and fulfill Service Level Agreements (SLAs).Ensure collection software is updated at all times with actions taken, follow-ups needed, dispute reporting, and the most recent customer contact details.Ensure the performance of all tasks is carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.Additional tasks may include assisting the cash application team, aiding in the company’s e-invoicing process, and other duties assigned periodically by the Line Manager.

Skills:Effective and confident communication skills to address issues, provide updates, and lead successful customer negotiations.Proven attention to detail and accuracy.Proficiency in collaborating effectively with a wide range of people to achieve common goals.Comfortable in a fast-paced environment.Strong organizational and time management skills to prioritize and complete tasks efficiently.Problem-solving and analytical ability.

Qualifications and experience:

Proficient in English; proficiency in another European language is an advantage.University or College degree in accounting or finance is an advantage.Proficiency in Microsoft Office software (Outlook, Excel, etc.) is required.Relevant software application proficiency (e.g., Oracle E1, SAP, CForia, etc.) is a plus.General credit control account administration experience is an advantage.Previous experience in troubleshooting and resolving transactional issues, and interacting effectively with colleagues and customers is required.

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued