Support Customers with Confidence – in French & with Heart Support Services Group (SSG) is hiring French-speaking Customer Service Agents to join our growing team in Colón, Panama. This role is ideal for individuals who are fluent in French and English, have a passion for helping others, and enjoy providing excellent customer support across multiple channels (chat, phone, or email). If you're solution-oriented, detail-focused, and ready to deliver top-tier service, we'd love to hear from you. What You'll Do • Respond to customer inquiries in French and English via phone, chat, or email • Provide accurate product and service information in a friendly and professional manner • Resolve billing, technical, or account-related concerns with empathy and efficiency • Document all interactions in internal systems according to standard operating procedures • Escalate complex issues as needed while maintaining a positive customer experience • Meet or exceed performance goals including quality, response time, and customer satisfaction Who Thrives in This Role • Fluent in both French and English (spoken and written) • 1+ year of customer service experience preferred • Strong communication and active listening skills • Comfortable navigating multiple systems and working in a fast-paced environment • Problem-solver who stays calm under pressure • Basic technical skills (CRM systems, email, chat tools, etc.) • High school diploma or equivalent required Why Join SSG? • Be part of a diverse, inclusive, and supportive team in Colón • Gain experience supporting international clients and recognized brands • Opportunities for career growth and professional development • Structured training and onboarding to set you up for success • Competitive salary and performance-based incentives Ready to make a difference in both French and English? Join SSG in Colón and start delivering amazing customer experiences today.