About Atos

 

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

 

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

Job in a nutshell:

As a Service Desk Agent, you will be the first point of contact for users experiencing technical issues. Your role is essential in ensuring a smooth and efficient resolution process by leveraging your troubleshooting skills across multiple communication channels. You’ll work in a dynamic environment where quick thinking, clear communication, and a customer-first mindset are key to delivering high-quality support. Fluency in both French Canadian and English is required to assist a diverse user base effectively.

 

What will you be doing:

• Troubleshoot hardware, software, and network operating problems via phone, email, chat, and/or web.
• Apply understanding of information systems products and services to assist users.
• Identify, investigate, and research user questions and problems.

• Isolate and resolve information systems issues.
• Coordinate referrals to appropriate technical, professional, or service personnel.
• Receive and prioritize issues, forwarding them using appropriate escalation procedures.

• Handle multiple incoming contacts (chat, email, voice).

 

Requirements:

• Conversational level in French Canadian and English (mandatory).
• Minimum 1 year of experience in Service Desk, Call Center, or IT Help Desk.

• Clear and effective verbal & written communication skills.
• Customer Service experience required.
• Technical experience desired; ITIL v3 experience preferred.

• Basic Office Package knowledge required.
• Operating Systems: Windows XP, Vista, 7, 8, MAC.
• Email Platforms: Outlook, Lotus Notes.

• Mobile Device Knowledge: Google, Blackberry, iPhone, iPad, Android.
• Tools & Applications Knowledge Desired: AMP Remedy, Service Now, Service Center (Peregrine), Avaya CMS.
• Ability to multitask and manage multiple incoming contacts (chat, email, voice). 

 

Our benefits:

Our compensation includes Mexican Legal benefits plus benefit above the law:

- Savings fund

- Major Medical Insurance (Including Dental, Visual, Telemedicine)

- Life insurance

- Funeral aid

- Food vouchers

- Restaurant vouchers

- Attendance bonus

- Vacation bonus

- Christmas bonus (Number of days above the law)

 

Within our benefits package we offer you:

o Certifications, courses and trainings that are of curricular value.

o We have a platform to learn other languages in addition to English.

o Employees discounts agreements with different Universities, High schools, retail, entertainment, health, daycare, Language Schools and sports companies

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

 

 

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.