The Big Picture DigiSay Group is a media tech company that started in 2010, focusing initially on creator services, including content management and distribution. Today, DigiSay acts as a media group with subsidiaries providing end-to-end services around the content life cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture-building perspective. About DS Media A Leading Multi-Platform Network in the MENA region that has diversified its portfolio of services to be specialized in the media sector and YouTube content management, but aiming for those services to be scalable and technology-based. DS Media's objective is to become one of the biggest digital media companies in the EMEA region, using technology and targeting the global market, and making sure it's a great place to work for. Main Responsibilities Communication with Clients + Maintain clear, professional, and timely communication with clients via email. + Ensure prompt responses to client inquiries and follow-up on key action items. Relay Client Requests to Operations Teams + Accurately log and communicate client requests to the operations team using the ticketing system. + Ensure that client requests are tracked and updated in a timely manner, and monitor their resolution progress. Coordinate with Legal Team on Client Documents + Organize and share documents provided by clients with the legal team for necessary review and action. + Ensure all client-related legal documentation is processed and filed properly. Liaise Between Finance and Clients + Act as a point of contact between the finance team and clients to address financial inquiries and ensure smooth communication. + Ensure timely and accurate information exchange to support financial processes such as billing or invoicing. SLA (Service Level Agreement) Management: + Ensure timely completion of all assigned tasks and tickets based on their respective SLAs. + Track the number of tickets handled and ensure tasks meet both time and quality expectations. + Report on SLA performance and work with the team to improve task efficiency and adherence to deadlines. Work Arrangements + Shifts: Three shifts per day (Morning, Mid, Night) + Shift Timing: Shifts run from 9 AM to 1 AM + Days Off: 2 days per week + Working Hours: 9 hours per shift, including a 1-hour break + Working Arrangement: Rotational shift + Weekend Schedule: Rotating weekend schedule + On-Site Work: Required based on business needs Ideal Profile + Education: Bachelor's degree in marketing, communications, business, or a related field. + Experience: Fresh grad with internships in account management, or a similar role within a media agency or related industry. + Linguistic Skills: French, English, and Arabic. + Computer Skills: Proficient in using CRM software, project management tools, and Microsoft Office Suite. + Skills: Problem-solving, conflict resolution abilities, detail-oriented, with strong organizational and time management skills.