Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking Freeway Operations Shift Supervisors who are responsible for overseeing the principal monitoring of the freeway management systems (FMS) and must possess strong familiarity of the District’s freeway system.

Among other tasks, Freeway Operator Shift Supervisors responsibilities include:

The Shift Supervisor is responsible for all Operations Floor activities during their shift.Following FDOT District 1 policies and procedures, including the District 1 TMC Operations SOP.Following time requirements in the District 1 TMC Operations SOP for event confirmation, RRSP, DMS message posting, FL511 system update, etc.Posting detour routes in FL511.Carrying out all tasks as detailed in the District 1 TMC Operations SOP.The Shift Supervisor will be the central contact for communications with external agencies including voice, mail, fax, Internet and other electronic means during their shift.The Shift Supervisor will, as directed, assist the TMC Operations Manager in coordinating information flow within the Operations room and for facilitating response to disasters and high profile special events affecting traffic.The TMC Shift Supervisor provides quality assurance on the day-to-day handling of all events in the operations room, including 511.The Shift Supervisor will facilitate in the information exchange between the RTMC/STMC operators and with all law enforcement dispatch personnel, ensuring that all operators are aware of relevant information pertaining to their respective systems.The Shift Supervisor will act as the TMC Operations Manager/Assistant TMC Operations Manager in their absence in handling and directing communications to the Department, FHP, local police, fire, EMS services, etc.The Shift Supervisor is expected to assist the other operators with the ongoing workload.The Shift Supervisor will monitor and report any internal and external systemirregularities: Graphical User Interface (GUI), CCTV, Website, Vehicle Detection System (VDS), DMS, Monitors or Video Switch and other related equipment.If requested by the Department, the Shift Supervisor will provide general information and coordinate with District PIO to provide media with nonconfidential information.The Shift Supervisor will respond to inquiries from public transportation.Receive information on related roadwork, major accidents, etc., that could affect RTMC/STMC operations from outside sources.The Shift Supervisor will receive information on special events and convey information on response details, as requested.The Shift Supervisor will be responsible, as directed, for reports and data generation including reports, telephone logs, operator performance, incident reports and any other reports that are requested.The Shift Supervisor will be responsible for the daily scheduling of all breaks for operations room staff to ensure that there is sufficient staffing in the operations room at all times.The Shift Supervisor will ensure the performance of daily maintenance checks of the system and all ITS field devices as directed.Assist in the development and maintenance of the inventory database for all equipment residing within the RTMC/STMC.Assist in the training of the operators and certification process documentation.Coordinate ITS field devices repair and maintenance activities with the ITS IT and Maintenance Vendors.The Shift Supervisor will ensure that all equipment outages are reported via the “Help Desk” system.Support operation during Emergency Shoulder Use (ESU)The Shift Supervisor will ensure all data generated and disseminated by the operations room is concise and timely, including: DMS messaging, text messaging, website messaging, notifications, alerts and any other communication from operations room staff.The Shift Supervisor will facilitate proper Road Ranger dispatching to include resource allocation to events, data collection of all activities and proper quality assurance during Road Ranger assists being monitored by CCTV and other means.The Shift Supervisor will facilitate and coordinate with FDOT and/or FHP the proper Rapid Incident Scene Clearance (RISC) Vendor dispatching to major events and other activities that require their service in a timely and efficient manner. Ensure all activities and timestamps are logged into the SunGuide database and ensure the quality of information is complete and concise. This includes keeping the RISC Vendor rotation list current.The Shift Supervisor will ensure that all alert messages and notifications are properly formatted and reviewed for accuracy and correctness and in accordance with the District 1 TMC Operations SOP.The Shift Supervisor will perform all other tasks assigned by the Department.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 or more years prior experience as a Traffic Monitoring Operator or in a facility similar to the Regional Transportation Management Centers (RTMC) or Satellite Transportation Management Center (STMC). Exceptions can be made with FDOT approval.Previous leadership or supervisory experience.Must be able to synthesize information from multiple, diverse, and simultaneous inputs.Must pass a state and federal criminal history/security background check; must also successfully complete Florida Department of Transportation fingerprint-based screening. Must pass a pre-employment drug screen.Must be able to remain in a stationary position for prolonged periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to staff or partner agencies. Constantly operate a computer and other monitoring equipment.

PREFERRED QUALIFICATIONS:

Associates degree or greater in a relatable discipline; or practical experience in a similar role; 1+ years working in a leadership capacity; experience in traffic management or emergency services. Ability to work calmly and accurately under pressure.Effective oral and written communications skills for in-person, radio, and phone conversations.Experience in leading, mentoring, and evaluating personnel.Effective communication, organizational, and people skills. Proficient use of computers, Microsoft Office (Word, Excel, PowerPoint), and audio/visual equipment.

Additional InformationThis position does not include sponsorship for United States work authorization.This position does not include relocation benefit

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.