Job Title: Fraud & Risk Specialist (French-Speaking) - Global e-Commerce – 3000€ Welcome Bonus Job Description **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a **Fraud & Risk Specialist in Lisbon, Portugal (On-Site)** you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Fraud & Risk Specialist** , you will: + Monitor transactions and activities to detect suspicious or fraudulent behavior. + Use tools, reports, and alerts to identify and escalate potential fraud cases. + Investigate fraud incidents and ensure thorough case documentation. + Analyze operational losses and identify root causes to support prevention strategies. + Ensure adherence to internal controls and regulatory compliance (e.g., AML, KYC). + Assist in implementing fraud detection systems and improving control measures. + Collaborate with internal teams such as Legal, Compliance, and Customer Service. + Prepare reports and communicate investigation findings to management and stakeholders. + Prepare reports and communicate findings to management and key departments **Your qualifications** Concentrix is a great match if you: + Are fluent, verbal and written in French (C1) + Are fluent, verbal and written in English (B2) + Have a minimum of 2 years’ experience in e-commerce fraud or customer service; + Have experience in fraud, abuse, or cybercrime investigations is a strong plus. + Are highly analytical, detail-oriented, and meticulous; skilled in documenting findings using templates and guidelines. + Have strong problem-solving and prioritization skills; proactive mindset with a focus on continuous improvement. + Are able to gather and synthesize information from multiple sources to support investigation hypotheses. + Are organized, results-driven, and composed under pressure; effective in handling disputes and emergencies; proficient in Microsoft Word and Excel If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: + Competitive salary (base and additional bonuses) + Central location in Lisbon, Portugal + 3000€ Welcome Bonus + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you'll be working on + Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” **Concentrix is an equal-opportunity employer** _We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ **Eligibility to work** In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position. Location: PRT Lisbon - Av. Mediterraneo, N°1 Language Requirements: French (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**