Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

We're looking for a strategic thinker who thrives on data-driven decision-making and collaboration. In this role, you'll play a key part in shaping our approach to fraud detection, while also leading learning and development initiatives across teams. If you're a confident presenter and a natural coach who’s passionate about maintaining high standards and driving results, this could be the perfect opportunity for you.
 

Come join our team!

What you’ll do: 

Oversee and improve fraud performance across Property Claims, including suppliers.

Engage with operations, leaders, and frontline teams using data and reporting.

Influence analytics model rules and capabilities.

Drive fraud performance through best practices and collaboration with the Claims Centre of Excellence.

Coordinate internal and market anti-fraud strategies.

Act as a subject matter expert in fraud and property claims.

Conduct cause-of-loss reviews and quality assurance to identify fraud risks and team gaps.

Collaborate with the Property leaders and quality assurance team to build a fraud prevention plan to increase fraud detection.

Deliver impactful presentations to adjusters, leadership and stakeholders.

Design and implement learning and development programs for Property adjusters.

Coach and mentor adjusters to build fraud detection and prevention capabilities.

Ensure quality assurance standards are met through regular reviews and feedback.

Provide ongoing technical expertise, including coaching and mentoring on detection techniques

Identify fraud and FC detection gaps in existing processes and advance solutions

What you'll bring:

Minimum 6 years’ experience in an investigative field of work

5+ years in Claims/Insurance with strong Property knowledge. CIP designation or working towards CIP.

Proven experience in coaching, training delivery, and quality assurance

Preferred professional qualification in fraud investigation, criminology or financial crime. ACFE, ACAMS etc.

Strong knowledge of fraud detection

Solid project coordination skills and the ability to manage competing priorities

Confident communicator and presenter, with strong relationship-building abilities

Analytical mindset with a keen eye for detail and a commitment to quality assurance

Comfortable making objective decisions in complex or ambiguous situations

Proficient in Excel, Word, PowerPoint, Outlook, and Qlik

Able to turn data into actionable insights to drive performance

Adaptable, innovative, and open to change

Investigative experience and ability to handle confidential information with discretion

Bilingualism is an asset

What you’ll get: 

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

Outstanding Career Development opportunities. 

We’ll support your professional development education. 

Competitive vacation package with the option to purchase 5 extra days off per year 

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion 

Corporate wellness programs to support our employees’ physical and mental health 

 
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. 
  

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. 

#LI-MP1 #LI-Hybrid