Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you’ll do

In this role, you will act in a player-coach capacity and are accountable for supporting Fraud Operations Associates.  This team will conduct account investigations, making account-level judgements, and providing support for special handling risk cases. You will set clear goals and provide guidance and mentorship to ensure individual and team success. 

To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, and a passion for inspiring a team to deliver outstanding results.

Responsibilities Guide your team in performing fraud-related reviews and investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors. Support and coach your team to conduct deep investigations on merchant accounts to support financial partner requirements Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements Been performing well in your current role for a minimum of 12 months Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others.  Deep understanding of Fraud Operations Preferred qualifications Previous experience in a team lead or people management role Knowledge of risk reviews, fraud schemes, fraud prevention methods, and fraud detection tools Experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud