Fraud Operations is responsible for the identification and mitigation of nearly $1B in annual fraud attempts. As a member of Asurion’s Fraud Investigations team you’ll be tasked with utilizing your technical capabilities and inquisitive nature to safeguard the company against nefarious activity. You’ll perform analysis deep dives into the diverse products and data to insure the fraud in Asurion’s multi-channel platform is being proactively identified. We work on cross-functional teams that are tightly integrated with our clients. As an analyst with strong data skills and business acumen and you’ll play a key role in supporting our large wireless carrier clients and reinforcing the value proposition of our risk products. 

Role and Responsibilities: 

The Fraud Manager will be responsible for identifying fraudulent activity and partnering with cross-functional teams to mitigate losses to Asurion. The ideal candidate will have a strong interest in complex problem solving and will utilize their technical abilities to exploit a variety of data extraction and analytical tools to perform this function.  An ability to challenge assumptions and consider alternative perspectives, think quickly and perform in high-stress situations, and operate well in a strong team environment are ideal fits.

Become an internal thought leader, identifying and evaluating opportunities to mitigate fraudulent behavior using your advanced data analytics tool setAbility to understand fraud platform(s) functionality and key drivers of fraud mitigation capabilitiesIn-depth understanding of combating cyber fraud schemes and behaviors typically seen in an ecommerce environmentGenerate and drive cross functional projectsRegularly engage with senior leaders, able to anticipate questions and build answers into reports and presentations, able to communicate and defend long term departmental goalsStrong business acumen and communication skills appropriate for working at all levels of the organizationDemonstrated ability to build models needed to understand issues at a detail level and forecast impacts of changeAbility to anticipate problems and opportunities and the initiative to pursue solutionsAbility to write clear, concise and well-organized reports that summarize data findings for internal and external stakeholdersUnderstanding of Data Warehousing, building of data-marts, and bringing large amounts of disparate data together in a useful format

Education and Experience:

Bachelor’s degree, MBA or equivalent advanced degree preferred4 - 6 years of fraud focused quantitative analysis experience in property & casualty insurance, fraud management, auditing or corporate risk management settingExpert level knowledge of SQL and experience with procedural languages such as MS SQL, Oracle and Postgres SQLMastery of Microsoft 365 products including Word, Excel, Access, PowerBI and PowerPointExceptional time management and organizational skillsSupervisory and/or former leadership experience preferredKnowledge of programming languages such as Python preferredAdjuster License preferred - Property & CasualtyCFE (certified fraud examiner) certification preferred

About Asurion:

For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions to enable optimum use of technology; digital applications to protect their privacy and provide security; and rapid replacement of lost, stolen, damaged or malfunctioning devices. Asurion partners with the leading wireless companies, retailers and service providers enabling them to focus on their businesses and to provide services that delight their customers. Asurion's 14,000+ employees worldwide specialize in fulfilling the needs of more than 280 million consumers. For more information about Asurion, including customer service ratings and reviews that help drive continuous improvement, please visit www.asurion.com.