About the Team

The Decision Integrity Team within the DoorDash Fraud Insights department stands at the forefront of ensuring the security and integrity of our platform. As a member of this team, you'll play a pivotal role in proactively identifying and thwarting potential instances of fraud through case decision accuracy analysis. Central to our fraud prevention strategy is the belief that proactive measures are key to shaping the future, rather than merely anticipating it. With each project we undertake, we strive to develop solutions that safeguard our company. Approaching every investigation with unwavering determination, we fearlessly unearth truths, even when they may be uncomfortable or inconvenient. Our culture is rooted in continuous learning, fostering an environment where every team member is encouraged to grow and adapt.

About the Role

As a top-tier operator, the Fraud Insights Analyst serves as the primary investigator within the team. They possess proficiency in various processes and extensive knowledge of fraud behaviors. Responsibilities entail conducting in-depth investigations into fraud cases and providing detailed findings to facilitate long-term fraud reduction efforts. Moreover, the role is instrumental in maintaining a delicate balance between optimizing the experience for our Consumers, Dashers, and Merchants, and combating fraudulent activities effectively. Reporting directly to the Fraud Operations Associate Manager, the Analyst works closely with our S&O partners to fulfill project and analytic needs.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

You’re excited about this opportunity because you will… Investigation: Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records. Fraud Prevention: Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities. Data Analysis: Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior. Reporting: Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders. Training and Awareness: Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures. What you bring to the table… You have 2+ years of experience in fraud, finance, or other professional operational roles. You have strong analytical and problem-solving skills with the ability to identify patterns and anomalies. You have advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques. You have knowledge of fraud prevention strategies, techniques, and tools. You have proficiency in using fraud detection software and systems. You have the ability to collaborate effectively with cross-functional teams. You have knowledge of relevant laws, regulations, and industry standards related to fraud prevention. Why You’ll Love Working at DoorDash We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.  We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

 

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