Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Fraud & Dispute Manager

What does a successful Manager of Card Services do?

The Manager of Card Services is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success. The role will be accountable for a business unit to ensure that all business objectives are achieved.

The person in this role is responsible for all aspects of initiating and executing strategies to drive toward the successful achievement of critical functions and objectives for our customers and associates. This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

What you will do:

Recruit, develop, inspire, and lead a team to effectively execute the responsibilities and expectations of their role.Champion efforts to improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget.Make complex decisions and recommendations under limited direction using a high degree of initiative and independent judgment.Build and use effective working relationships within own department and across departments, functions, and geographic reporting lines.Oversee associate engagement efforts and leverage the team to drive activities for the department, including various meetings.Track performance against internal standards, SLAs, and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce.Oversee the management of metrics with a focus on continuous improvement initiatives.Respond well under pressure and lead all levels effectively through adversity and ambiguity as a normal business condition.Partner with Client Advisors and Team Leads in the establishment and oversight of new procedures (SOPs) to address areas.Lead and manage change in an environment that is transforming and maturing.Create a “one Fiserv” approach to Card Services.Develop high-potential talent, maximizing talent capabilities and building world-class teams.Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan.Ensure the team has the training, tools, processes, and methodologies needed.Travel required: Percentage/frequency of travel up to 20-30%.

What you will need to have:

Bachelor's degree or equivalent work experience and/or equivalent military experience.6+ years of management experience, including resource management, reporting, associate development, and performance management.6+ years of experience in Disputes or Customer Service environments, preferably within the Fintech or Financial Services industry, driving and directing results in a world-class operations environment.

What would be great to have:

6+ years of experience with Network disputes.Knowledge to direct the day-to-day operations through planning and delegation of work.Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels.Ability to effectively influence, communicate, and work with all levels of the organization and with clients as necessary.Strong organizational skills.

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.Advance your career with training, development, certification, and internal mobility opportunities.Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.