About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative as part of Deposit Fraud Detection. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

Receive direction from supervisor and escalate questions or issues

Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

6+ months of Financial Services experience

Check Negotiation experience

Knowledge and understanding of bank systems including: Hogan, UW, RMS, and OIB

Ability to work independently with minimal supervision

Strong analytical skills with high attention to detail and accuracy

Ability to achieve high production and quality standards

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Excellent verbal, written, and interpersonal communication skills

Basic Microsoft Office skills (Word, Excel, and Outlook)

Job Expectations:

Training will be for 4 weeks. Training hours are Tuesday - Saturday 12pm - 9pm EST. Selected candidate is expected to attend the full duration of training.

Regular schedule: Tuesday - Saturday 12pm - 9pm or 11am - 8pm

Flexibility of schedule is an expectation. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.

Ability to work additional hours as needed

This Position offers a hybrid work schedule

This position is not eligible for Visa sponsorship

Posting Location(s):

1525 W W T Harris Blvd., Charlotte, North Carolina 28262

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.