Company Description

Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. 

Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

Look at our careers site to find out more: https://careers.rank.com/ 

Job Description

Reporting to the Fraud & Payment Team Manager, the Fraud and Payments Executive will be responsible for protecting and maximizing company revenues through high-quality risk identification.  In addition, the Fraud Executive will focus on providing the best in industry fraud prevention service.

Review new and existing accounts for fraud in relation to system alerts and tickets; escalate observations as appropriate to fraud analyst or Team Lead as appropriateChargeback data entry, highlighting any observations made during this processPerform ongoing due diligence review for customer card or personal details changesPrimary Manual Payments approvals for Chaps & TransfersManage duplicate accounts and ensure terms and conditions are adhered toOmnichannel fraud screeningScreen and approve Credit/Debit Card and E-Wallet withdrawalsInitial review of Missing Payments queries, escalating when it’s not user error/BACs/ARN relatedAssisting with Ad Hoc fraud queries or department requirementsFollowing closure of accounts process within the department SLA’sProviding responses to customers emails within the departments SLA’sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with the customer contact centre providing support when neededUphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures

QualificationsExperience within a customer service environment and/or fraud analysisRelevant experience within an online environment either with an operator or payments company or other relevant companyExperience working to strict fraud prevention-related goals and objectivesExperience working with other operational departmentsBasic Microsoft OfficeRelevant qualifications would be a distinct advantage

Additional Information

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

#LI-MS1 #LI-Onsite

 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

 

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

 

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.