Company Description

The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We employ circa 8,000 people globally.

We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering. By joining you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

We look for ambitious, focused and energetic individuals to work in our RI family. We are big on culture and being a great place to work. 

Job DescriptionReview new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence, highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details changesPrimary Manual Payments approvals for chaps & transfersManage duplicate accounts and ensure terms and conditions are adhered tooOmnichannel fraud screeningScreen and approve withdrawalsInitial review of missing payments queries, escalating when it’s not user error/ARN relatedAssisting with ad hoc fraud queries or department requirementsProviding responses to customers payment related/KYC emails within the departments SLA’sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with Customer Operations providing support when needed through multiple channelsUphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and proceduresMonitor transactions and report any observations madeKeep up to date with fraud trends and patternsManage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value

QualificationsKnowledge around KYC and financial crime is a plusExperience of working to strict fraud prevention related goals and objectivesExperience of working with other operational departmentsGood Microsoft office knowledge

Additional InformationExceptional prioritizing and multi-tasking skills.Ability to trust own judgment and make recommendationsAttention to detailsTeam playerGood communicator, both written and verbalAbility to meet strict deadlinesAbility to function under pressureGood analytical and logical skills

 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

 

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

 

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.