Ebene, Plaines Wilhems District, Mauritius
39 days ago
Fraud and Payments Executive/Analyst

Company Description

Rank Interactive, the digital arm of The Rank Group Plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius, and South Africa with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you will instantly become part of a team supporting our customer-facing initiatives.

Job DescriptionReview new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence, highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details changesPrimary Manual Payments approvals for chaps & transfersManage duplicate accounts and ensure terms and conditions are adhered tooOmnichannel fraud screeningScreen and approve withdrawalsInitial review of missing payments queries, escalating when it’s not user error/ARN relatedAssisting with ad hoc fraud queries or department requirementsProviding responses to customers payment related/KYC emails within the departments SLA’sValidate customers (where required) by gathering all KYC documents and in line with proceduresWhitelisting devices and review of any linked accountsReviewing Iovation related user queries, email alerts and daily breaches on device countCompleting potential VIP account checks in line with the policyWork closely with Customer Operations providing support when needed through multiple channelsUphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and proceduresMonitor transactions and report any observations madeKeep up to date with fraud trends and patternsManage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value

QualificationsKnowledge around KYC and financial crime is a plusExperience of working to strict fraud prevention related goals and objectivesStrong analytical and investigative skillsProficiency in data analysis and reporting tools (e.g., MS tools etc)Knowledge of financial regulations and compliance requirementsExceptional prioritizing and multi-tasking skills.Ability to trust own judgment and make recommendationsAttention to detailsTeam playerGood communicator, both written and verbalAbility to meet strict deadlinesAbility to function under pressure

Additional Information

#LI-MS1 #LI-Onsite

 

You’re probably wondering outside of a fun, exciting and varied role – what else do you get? You’ll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

 

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

 

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

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