Fraud Analyst - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: LatAm - Mexico

Reporting To: Client via Magic

Compensation: $5.00 / hour

Description\nAbout the Client
Our client is a pioneering wellness company revolutionizing immune health through natural colostrum-based products. Our client leverages proprietary Cold-Chain BioPotent™ Technology to develop premium supplements that protect and enhance cellular performance. Our client is a research-driven organization committed to transparency, clean ingredients, and environmental sustainability in their mission to empower consumers with better health solutions.

Why does this role exist?
This position exists to protect the integrity of our client's e-commerce operations and maintain customer trust in their premium wellness brand. The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience. As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand's reputation and financial security. 

The Impact you’ll makeRisk Management & Analysis \nReview and assess high-risk transactions\nIdentify suspicious patterns in customer behavior\nMonitor multiple payment gateway activities\nImplement risk-mitigation protocols\nCustomer Trust Protection \nHandle sensitive customer interactions with discretion\nConduct confidential account reviews\nResolve complex situations while maintaining customer satisfaction\nUphold community trust standards\nSystem & Policy Enhancement \nContribute to improving fraud prevention systems\nDocument and update internal security protocols\nIdentify gaps in current fraud prevention measures\nRecommend process improvements\nCompliance & Reporting \nMaintain detailed records of fraud cases\nEnsure adherence to internal policies\nGenerate and analyze fraud prevention metrics\nCollaborate with team members on risk evaluation\n

Skills, Knowledge and ExpertiseRequired:\nMinimum 3 years of experience in customer experience or similar roles\nProven track record in fraud analysis or risk management\nExperience with e-commerce or consumer packaged goods (CPG) industry\nDemonstrated ability to handle sensitive information with discretion\nStrong analytical and pattern recognition skills\nExcellent problem-solving abilities\nExceptional attention to detail\nStrong communication and empathy skills\nAbility to work autonomously with sound judgment\nExperience with multiple payment gateway systems\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nFraud detection and prevention\nRisk assessment\nPattern recognition\nPayment gateway systems\nData analysis\nProcess improvement\nYou should apply if… \nYou're passionate about maintaining trust and integrity in customer relationships\nYou thrive on solving complex problems and identifying patterns\nYou maintain composure while handling sensitive situations\nYou're detail-oriented but never lose sight of the bigger picture\nYou value both security and customer experience equally\nYou're excited about contributing to a wellness-focused mission\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\nUS Business Hours (specific schedule TBD) \nOccasional weekend availability for urgent matters\n40 hours per week\nCompensation:\n$5 per hour\nNo benefits package included\n

Benefits