Overview Small enough to care. Big enough to deliver. This position is an entry level Fraud Services role that provides a variety of operational and service support to the Fraud Services team. The Fraud Services Analyst is responsible for managing daily fraud alert and dispute reviews. Monitors for new account fraud using applicable application. Performs initial review of unusual activity reports from other Bank personnel and assigns to Fraud Investigators as appropriate. Performs responsibilities to ensure a sound Fraud Services program for the Bank. Provides support to the Fraud Services team members regarding various duties. Responsibilities + Reviews and assigns reports of fraud and suspicious activity to appropriate Fraud Services Investigators for further analysis. + Reviews and resolves daily fraud alerts and escalates fraud alerts to case for further investigation as applicable. + Reviews and processes check fraud disputes submitted through the dispute platform. + maintains centralized records for fraud investigations/ + Performs daily review of: + returned deposited items and redeposited items for fraud concerns. + deposit hold report. + new customer onboarding to ensure potential fraud red flags and OFAC hits are addressed and cleared appropriately or added to the hotlist + Review other periodic reports for unusual activity, such as trust check weekly report, daily ATM deposit report, Mobile deposit activity report. + Assist Fraud Services Investigator with the following while reviewing fraud cases. + Obtain video surveillance + Gathers transaction detail + Assist branch staff in gathering necessary information and documentation + Performs the monthly account reconciliation of fraud loss general ledger account. + Closes accounts due to fraudulent activity when directed. + Tracks and monitors restitution payments + Responds to various law enforcement and fraud prevention requests. + Performs other duties as assigned. + Qualifications + Associates degree or equivalent combination of education and related work experience. + In addition to education in business or related field, preferred candidate will have 2-3 years of banking or financial services experience and/or training in bank operations, or an equivalent combination of education and overall work experience. The Perks! + Competitive base compensation with additional performance-based incentives (incentives vary depending on role) + Career development and c ontinuous learning opportunities + Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more + 100% vested 401(k) Retirement Plan with 6% company match + Medical, Dental, and Vision insurance + Flex spending plan & Health savings accounts with employer contribution + Student Loan Debt Reduction Program + Employer provided group life insurance with option to purchase additional life insurance for you and your family members + Employer provided long term and short term disability insurance + Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity + Wellness Program + Free banking services and other financial services discounts + Take Your Dog to Work Day in June + Employee Rally Day- a day of celebration and recognition ! RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve. Let's build something great, together. Location : LocationUS-IA-West Des Moines StatusNon-Exempt TypeFull-Time CityWest Des Moines StateIA Hours Per Week40 Benefits PackageYes - Full Time Package Location : Address 29350 University Ave, Ste 138