Responsibilities: 

●    Monitor and investigate suspicious transactions, merchants, and third-party activity daily.
●    Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast.
●    Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies.
●    Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security.
●    Communicate with merchants and partners to assess fraud risks and agree on next steps. You'll be a trusted go-to for SMB clients when it comes to compliance and fraud-related queries.
●    Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting.
●    Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements.
●    Work hand-in-hand with the Risk team to identify and monitor high-risk merchants.
●    Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work.
●    Other ad hoc tasks can be assigned by the manager as needed.

Requirements: 

●    2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, or SQL, or advanced Excel skills are a must.
●    A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking.
●    Card transactions, Acquiring background, highly advantageous.
●    Big plus if you have direct experience supporting small-to-medium business (SMB) clients.
●    Clear, confident communication in English (both spoken and written).
●    Strong analytical mindset with great investigative instincts – you don’t stop until you get to the "why".
●    Able to manage multiple priorities with focus and independence – you’re organized and driven. Able to work under minimal supervision / high degree of independence allocated, and have strong independent decision-making capabilities
●    Energetic, innovative, and adaptable – you bring a spark to the team and enjoy being both fun and professional.
●    You’re approachable, easy to collaborate with, but not afraid to push back when there’s a better way to do something.
●    You thrive in an environment where ownership, creativity, and momentum are encouraged.
●    Enjoying working in a fast-paced and multi-cultural environment.
●    Innovative and flexible person full of energy. Easy to work with, but challenging, and always looking for improvement. A proactive mindset with a touch of “va va voom”—you know how to make things happen and bring positive energy to the team.
●    Candidate must be located in Malta, the United Kingdom, or Lithuania.