_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. As the **Assistant Chief Concierge** at **voco Monaco Dubai Island** , you will support the Chief Concierge in leading a team that delivers exceptional guest experiences. Your role is to ensure guests receive personalized and seamless service, from arrival to departure, with an emphasis on luxury, efficiency, and local expertise. You will act as a brand ambassador, offering insider knowledge and exclusive access to experiences that reflect both voco's casual charm and Monaco's upscale flair. **Your day to day** **Key Responsibilities:** + Assist in overseeing the Concierge, Bell Desk, and Transportation services to ensure smooth and professional guest interactions. + Act as a key point of contact for guests, offering tailored recommendations and handling special requests (e.g., restaurant bookings, yacht charters, private tours, event tickets, etc.). + Ensure the team delivers exceptional service standards in alignment with voco and IHG brand values. + Coordinate with internal departments (Housekeeping, F&B, Reservations, Security) to ensure guest requests are fulfilled accurately and promptly. + Manage and maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences. + Monitor guest feedback and act on issues swiftly to ensure complete satisfaction. + Support in training, mentoring, and scheduling concierge staff, ensuring professional grooming, product knowledge, and etiquette are upheld. + Step in as the Chief Concierge when needed, ensuring continuity in guest service. + Maintain a concierge database and ensure information (maps, menus, events, attractions) is up-to-date and available. + Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics. **Required Qualifications:** + Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role. + Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services. + Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus. + Polished appearance and professional demeanor, aligned with luxury brand standards. + Proficient in hotel management software and Microsoft Office. + Member of Les Clefs d'Or (preferred but not mandatory). **What we need from you** **Personal Attributes:** + Guest-centric mindset with a passion for creating memorable experiences. + High level of emotional intelligence, discretion, and problem-solving ability. + Flexible, proactive, and able to handle pressure in a fast-paced environment. + Strong organizational and leadership skills with attention to detail. **What we offer** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.