Position based in Marina Mall, Abu Dhabi

Your role @ Chanel:

Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.

 

Your main responsibilities are:

Team Management and Engagement

Communicate vision, strategy and clear direction to retail staff  Motivate and retain the boutique team members Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertiseSupport team members in their individual development and coordinate with training team on individual needs

Business Development

Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectivesEnsure the business strategy is understood and deployed in the BoutiqueControl, monitor, share and report the business financial and budgetary indicators relating to the results of the BoutiqueDevelop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action planAnalyze the sales and take the appropriate corrective actions

 

Client Experience

Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each clientSupport the sales team on the shop floorStrongly encourage the team to manage, use and develop the client databasePut in place strong CRM and clienteling action plans at boutique level to engage and retain clientsCoordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience

Boutique Operations

Ensure the retail space is well maintained and the Visual Merchandising guidelines are respectedOversee day-to-day operation of the boutique and solve operational issues with the support of the retail managerEnsure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variationsEnsure company policies and procedures are respected in the boutiqueLiaise with suppliers on boutique suppliesPlan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level

What you will bring:

Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.

Requirements:

You have at least 5 years’ experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.

Fluent English language skills are a must, Arabic a plus.