**Administrator, Forms Management** **Position Profile** The **Forms Management Specialist** is assigned to key customer sites and plays a vital role in delivering contracted services while serving as a liaison between the client and the production team. This role focuses on managing specific workflows or processes within a customer account and may involve coordination with on-site, off-site, or third-party jobs. A high level of customer interaction is expected, with an emphasis on growing volume and identifying new business opportunities. **Job Duties and Responsibilities** + Adheres to **RICOH Service Excellence** performance standards. + Interfaces with customers to communicate job requirements to the production team, especially for tasks requiring specialized production knowledge or skills. + May act as an on-site/off-site sales coordinator. + Designs and creates forms or other printed materials as requested by the customer. + Ensures adherence to production schedules and deadlines. + Reviews proofs and collaborates with printers to ensure quality production. + Performs other duties as assigned. **Qualifications** **Education, Experience, and Certifications** + Minimum of **3+ years of experience** in a related field. + **Customer service experience** is required. + Experience with **copy/offset printing** is preferred. + **Project management** experience is a plus. **Knowledge, Skills, and Abilities** + Strong customer service orientation. + Excellent organizational skills. + Proficiency in PC usage and automated equipment. **Working Conditions and Physical/Mental Demands** + Typically performed in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise. + Requires the ability to interpret, comprehend, and apply complex material and instructions. + Minimal physical effort; primarily sedentary work with occasional walking, standing, bending, reaching, and lifting of objects typically under 10 lbs. + Moderate dexterity required for regular use of tools such as calculators, keyboards, and other office equipment. _Note: The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, skills, or working conditions associated with the role._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.