Kforce has a client that is seeking a ForgeRock (L3) Support Engineer in Plano, TX. Summary: In this role, you will be responsible for supporting the operational stability, integration, and strategic development of IAM solutions. You will manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes. Key Tasks: * Lead business requirements gathering and IAM solution design * Develop IAM architecture, physical design, and technology strategy * Own and evolve the IAM roadmap in alignment with organizational goals * Triage and resolve P3/P4 tickets related to ForgeRock IAM components * Conduct daily application health checks and sanity testing * Support integration and troubleshooting of Social Identity Providers (IDPs) * Participate in incident management and root cause analysis * Attend command center calls and provide real-time issue updates * Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution * Maintain and update technical documentation and knowledge base articles * Generate operational and performance reports as needed * Ensure smooth transition of project deliverables to support and operations teams