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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

At Old Mutual, we’re more than a financial services provider—we’re a purpose-driven organisation committed to Championing Mutually Positive Futures Every Day. We offer a dynamic, inclusive, and forward-thinking environment where innovation meets impact. Join us to be part of a team that values growth, collaboration, and integrity, and where your work contributes to building a safer, smarter financial ecosystem across Africa.

Old Mutual is committed to its transformation journey and this role will align to the organisation’s employment equity principles/ requirements.

Group Forensic Services (GFS) is a proactive, technology-enabled function focused on early detection, risk prediction, ethical culture, and integrated response capabilities. The Detection Assistant supports the GFS team in identifying and investigating potential fraud, corruption, and misconduct. . This entry-level role involves assisting with data analysis, transaction monitoring, and supporting forensic investigations under supervision.

Key Result Areas

Data Analysis Support:

Assist in analysing transactional data to identify anomalies and suspicious patterns.Work closely with data analysts and forensic specialists to detect irregularities that may indicate fraudulent activity.Develop a foundational understanding of fraud indicators and contribute to early risk detection.

Evidence Gathering:

Support investigations by collecting and organising relevant documentation, including policy records, claim forms, correspondence, and system logs.Ensure all materials are complete, accurate, and well-organised to facilitate efficient case review.

Collaborative Insight Development:

Participate in team discussions and case reviews, offering preliminary observations based on data findings.Learn to interpret forensic data in context and assist in developing investigative leads under guidance.

Case Documentation:

Maintain accurate records of forensic activities using the electronic case/project management system.Ensure data integrity and confidentiality while adhering to internal protocols and compliance standards.

Allegation Reporting:

Assist in preparing allegation logs and referring potential cases to the investigation team.Draft initial reports summarising suspicious activity, supporting evidence, and rationale for referral.

Trend Analysis and Reporting:

Contribute to the analysis of fraud detection outcomes across cases to identify emerging trends and vulnerabilities.Support the preparation of internal reports and presentations highlighting key findings.

Stakeholder Engagement:

Build foundational relationships with internal stakeholders such as claims assessors and operational teams.Support fraud prevention efforts by fostering collaboration and encouraging proactive reporting.

Qualifications, Skills and Experience:

Qualifications

A diploma or degree (completed or in progress) in Forensics, Analytics, Accounting, or a related field is advantageous.

Experience:

2 - 5 years of experience in a forensic, claims assessing, or financial services environment.Internship or exposure to fraud detection tools (e.g., IntellinX, QlikView) is beneficial.

Technical competencies:

Basic understanding of forensic principles and data analysis tools (Please expand on the tools and systems that the incumbent has to have knowledge of.)Ability to interpret financial and transactional data

Key behavioural skills and attributes that would make a candidate successful in this role:

Strong attention to detailAnalytical mindsetWillingness to learn and take ownershipTeam-oriented and collaborativeGood planning and organisational skills

Personal Capability Building

At Old Mutual, we believe in helping our people grow. As a Detection Assistant, you will be encouraged to:

Take part in training, coaching, and development activities to build your skills and confidence.Explore opportunities to gain relevant certifications or qualifications that support your career journey.Stay curious and informed by learning about industry trends, basic technologies, and best practices through reading, team discussions, and internal learning platforms.Work on improving communication and teamwork skills through collaboration and feedback.Embrace a mindset of continuous learning and personal growth.

What Makes This Role Exciting

This is a great opportunity to start your career in forensic services within a leading financial services organisation. Here’s what makes it special:

Exposure to different areas of the business and how they work together to manage risk.A chance to contribute to meaningful work that helps protect customers and the company.A supportive team environment with experienced mentors who are invested in your development.Opportunities to learn new tools and techniques used in fraud detection and investigations.A culture that values learning, collaboration, and doing the right thing.Flexible work arrangements through Old Mutual’s hybrid working model.

This role is responsible for supporting the forensic team in executing forensic work. The incumbent is individually accountable for achieving results through own efforts, under supervision over periods of up to 3 months.

ResponsibilitiesFraud/Financial Crime Investigation

Investigate cases of suspected fraud or financial crime. Identify lines of inquiry, and gather and retain information and physical or electronic evidence to support criminal investigation and/or legal action, engaging specialist investigators or subject-matter experts where necessary. Review the evidence gathered and recommend appropriate action to the organization.

Insurance Claims Evaluation

Investigate the circumstances of claims and the nature and extent of clients' losses. Review and evaluate information gathered using own subject-matter expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability. Negotiate settlement of insured losses in line with delegated authority.

Fraud/Financial Crime Management

Deliver fraud prevention reporting and analysis for a designated area of operations, using financial crime/fraud prevention systems to identify instances, patterns, and trends of suspicious activity, to enable the prevention of fraud and enable the initiation of loss mitigations and fraud investigations.

Fraud/Financial Crime-Management Systems Development

Review external research and analysis, and analyze customer or client transactions to identify fraud trends and emerging risks, and to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems.

Regulatory and Compliance Management

Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.

Financial Management and Control

Track progress against budgets within established finance systems, and report variances to more senior colleagues.

Insurance Claims Administration

Review and analyze assigned insurance claims in line with the organization's standard claims procedures and customer service standards. Engage loss adjusters and/or subject-matter experts where appropriate, authorize claims within delegated authority, and refer complex or unresolved issues to senior colleagues.

Insights and Reporting

Contribute to the preparation of various data and analytics reports.

Stakeholder Engagement

Support stakeholder engagement by arranging actions, meetings, and events.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Action Planning, Claims Management, Communication, Data Analysis, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Fraud Detection, Insurance Claims Investigations, Legal Practices, Typology

Competencies

Action OrientedBusiness InsightCollaboratesDecision QualityEnsures AccountabilityFinancial AcumenInstills TrustManages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

18 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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