The Delaware team will provide comprehensive operational services to the Corporate Investment Bank's business across the Globe, for Foreign Exchange (FX) and Foreign Exchange Options (FXO) trading products. The department is very fast moving, with ever increasing volumes, there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion.

 

Job Summary:

As a Foreign Exchange – Client Service Analyst in the Delaware team, you will be responsible for liaising with our clients, front office, settlements, and multiple other internal teams. In this role, you will perform key controls and provide top-quality service to our clients and business partners. This position offers you the opportunity to work in a fast-paced environment, where you can learn, increase your knowledge, and take on more responsibilities.

Job Responsibilities:

Manage day to day responsibilities involving confirming deals, and settlement instructions with clients within the deadlinesEnsuring that all new transactions are economically affirmed in a timely manner, specifically using Foreign Exchange (FX) industry standard applications.Working with internal partner to ensure legal confirmations are returned to the bank in a timely manner.Promoting automated solutions to clients, demonstrating and supporting these platforms.Identifying issues and investigating root cause, escalating within an appropriate time frame.Establishing an excellent relationship with Clients, Front Office, Middle Office and other internal clients.Initiating and participating in process improvement initiatives.

 

Required qualifications, capabilities, and skills:

Experience in an operational / financial services / customer services environment.Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team in a fast paced environment.Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.Well-developed problem solving skills, results-orientated driven.Capacity to think laterally and understand the big picture.

 

Preferred qualifications, capabilities, and skills:

Foreign Exchange (FX) and Foreign Exchange Options (FXO) experience is desirable, although not essentialA good working knowledge of the Global Transfer Policy would be an advantage.Proficient in VBA, Alteryx, Advanced Excel

 

Currently working hybrid model 2 days in office / 3 days work from home (In office days : Wednesday & Thursday)Subject to change soon and return to office 5 days.