Join Our Team at UPMC Northwest – Make a Difference Every Day! Are you looking for a meaningful opportunity where you can truly make a positive impact on someone's day? UPMC Northwest is currently hiring a Casual Food Service Liaison to join our dedicated team! This role offers a dynamic schedule, working day and evening shifts with rotating weekends and holidays—perfect for someone who thrives in a collaborative and fast-paced environment. We’re looking for individuals who are compassionate, team-oriented, and excel at multi-tasking. As a Food Service Liaison, you'll play an important part in the patient experience by processing and maintaining diet orders, using customer-friendly phone skills to communicate with patients and nursing staff, and helping resolve food service concerns with empathy and efficiency. At UPMC, you’ll find more than just a job—you’ll find a supportive culture focused on teamwork, respect, and continuous growth. Our Food Service team works closely with many departments, and your role will help bring comfort and care to our patients every single day. If you’re passionate about helping others and want to grow your career in a positive, patient-focused environment, we encourage you to apply today! **Responsibilities:** + Communicate patient concerns or issues to supervisor or clinical staff in a timely fashion. + Process all phone calls using appropriate telephone skills and follow up on issues in a timely manner to resolution. + Process all nutrition care orders according to established procedures in an accurate and timely fashion. + Troubleshoot interface issues with diet orders and resolve. + Report software and printer problems to appropriate IS individual or group in a timely fashion. + Prepare tray tickets for food assembly according to workflow procedures in the operation. + Assist patients with menu planning in accordance with diet order in a helpful, friendly manner. + Maintain record-keeping and prepare reports as assigned. Required: + Work permit required if under 18 years old. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**