**Description:** **F&B Team Leader - City Lounge** **About Hyatt Regency London Blackfriars** Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and is a short stroll from St. Paul’s Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel is steeped in regal history, residing on the former grounds of King Henry VIII's Bridewell Palace. The hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants and 1 signature bar. **The City Lounge** at Hyatt Regency London Blackfriars offers a refined yet relaxing environment just off the main lobby. Functioning as both a casual café and an executive club lounge, it provides a comfortable setting for guests to unwind or get work done. Throughout the day, guests can enjoy freshly baked pastries, wholesome light bites, and expertly brewed coffee. With a mix of tables, booths, and high-top seating, the space is ideal for both quiet moments and productive meetings. **Just some of the benefits you will enjoy as a F&B Team Leader - City Lounge:** + 12 complimentary nights a year across Hyatt Hotels worldwide + Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! + Free meals on duty + 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels + Uniform provided and laundered complimentary + Headspace membership and access to our Employee Assistance Programme + Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide **Duties and responsibilities of the F&B Team Leader - City Lounge:** + As F&B Team Leader you will be accountable for assisting the management and supporting colleagues with all aspects of the City Lounge experience, focusing on guest and colleague satisfaction. + To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of full time and casual employees. + To ensure team members have clear achievable objectives in line with the department’s annual plan and long-term goals. + To ensure that departmental strategy is communicated to all colleagues in their area of responsibility in liaison with the Restaurant Manager and Assistant Restaurant Manager. + Maintain effective communication within the team. + To implement actions from action plans to ensure that the highest levels of customer service are maintained in line with the company vision. + To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience. + To support and maintain labour cost in accordance with guidelines set by the Director of Food and Beverage. + Create weekly forecasted rotas, and support with payroll tasks. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Next steps: Apply today for this **F&B Team Leader - City Lounge** role and start your journey with Hyatt Hotels! **Primary Location:** GB-ENG-London **Organization:** Hyatt Regency London Blackfriars **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** LON006694 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.