Company Description

NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

Job DescriptionTo promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all NH Hotels Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with NH Hotels’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation

This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

Working with Others:

They always try to anticipate and exceed the needs of customers and colleaguesThey use their own initiative and good judgement to solve problems in a calm and efficient wayThey enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the teamThey act with personal professionalism and integrity at all times

Taking Responsibility:

They always conduct business honestly and fairly.  They keep sensitive information confidential.They can prioritise their workload effectively and be organised and structured at workThey manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

They are committed to meeting and exceeding all performance standardsThey constantly look to develop their own professional skills and abilitiesThey perform job tasks in line with established policies and proceduresThey always try to provide a top-quality experience to all our guests.

 

Qualifications

Hospitality Diploma or Equivalent

+ - 2 years' experience in the  Supervisor Role

Additional Information

3. Job Specifications:

      Proficiency in English and computer literate

      Ability to make sound decisions in a manner consistent with the essential job functions.

      Be self-motivated, a strong team player and enable to work under pressure

     Work location: at the head office but should be able to travel upcountry occasionally   

      Able to communicate and work effectively with others

      Enthusiastic and efficient

      Able to solve spontaneous problems

     Fair and honest in work

Able to legally work in South Africa