San Francisco Hotel
Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike.
The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for.
Job DescriptionThe Food & Beverage Supervisor plays a critical role in delivering exceptional guest experiences across Monte’s Bar, the Breakfast Room, and In-Room Dining. This position supports day-to-day operations, provides leadership and coaching to the service team, and ensures that all food and beverage offerings are executed in alignment with Omni’s service and quality standards.
Responsibilities Operational Oversight:Lead and support service staff during assigned shifts to ensure smooth operations and exceptional guest service. Monitor service flow and staffing levels in all outlets.
Team Leadership & Development:Conduct pre-shift meetings, assist with onboarding and ongoing training, and provide in-the-moment coaching to ensure high performance and adherence to standards.
Guest Engagement & Service Recovery:Actively engage with guests to ensure satisfaction, address concerns promptly, and provide personalized service that enhances the overall experience.
Quality Control & Presentation:Maintain consistent food and beverage presentation and ensure compliance with brand, health, and safety standards. Partner with culinary and bar teams for smooth coordination.
Inventory & Bar Controls:Monitor daily beverage par levels, track supply usage, and submit requisitions. Maintain accountability for liquor control, waste, and proper product rotation.
Administrative Support:Assist with weekly scheduling, timecard review, payroll submission, monthly revenue and labor forecasting, daily tip reporting for F&B outlets, creating and receiving purchase orders, monthly beverage inventory.
Banquets and Events
Assist the Senior Food and Beverage Manager in providing support for the banquets team by overseeing banquet events, attending BEO meeting, closing banquet checks, preparing banquet bid, and Bi-weekly banquet tip distribution.
Facility Maintenance:
Ensure cleanliness and maintenance of all service areas. Submit and follow up on maintenance requests to ensure timely resolution.
Cross-Department Collaboration:Work closely with culinary, housekeeping, engineering, and front office teams to ensure seamless service delivery and operational efficiency.
Qualifications Previous food and beverage supervisory or management experience requiredBasic wine and beverage knowledge preferredExperience in a unionized work environment is a plusStrong knowledge of MICROS POS or similar systems is highly preferredMust be flexible and available to work evenings, weekends, and holidaysProficiency in Microsoft Word, Excel, and PowerPointExceptional attention to detail, organizational skills, and customer service abilitiesUnderstanding of liquor liability laws and emergency proceduresTIPS/RBS certification and California Food Handler’s card required before start datePhysical RequirementsAbility to stand and walk for extended periods, including full shiftsMust be able to lift, push, pull, or carry moderate weight without assistanceCapable of working in a physically active and fast-paced environmentWorking EnvironmentWork primarily takes place indoors within the restaurant, bar, and kitchen areasOccasional movement throughout resort property as requiredRegular exposure to cleaning chemicals, food and beverage products, and kitchen equipmentTools & Equipment UsedMicrosoft Office Suite (Word, Excel, PowerPoint)MICROS POS systemDesktop computer, printer, multi-line telephone
Pay Rate: $36.50/hour
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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