**Description:** Cheyenne Mountain Resort,Destination by Hyattis seekingindividualswith unmatched service. Hyattcolleagueswork in an environment that demands exceptional performance yet reaps great rewards. Whetherit'scareer opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **Our mission is to** **care for** **people** **so they can** **be** **their best!** Cheyenne Mountain Resortopened in 1985 and sits on25 acresof land. The4-StarFull Serviceproperty isnestled in the lush greens of Southern Colorado SpringsandoverseesImpressive mountainviews, along with exciting activities like golf, swimming, and tennis. Theseallow for the unique experience that you can only getat this resort. **Hourly rate starting at $21.00 commensurate with experience.** **Position Overview:** The Food and Beverage Supervisor is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously **Job Functions & Responsibilities:** + Oversee and guide the performance of the team during the assigned shift. + Provide training, coaching, and feedback to ensure high-quality service standards. + Ensure cleanliness, proper setup, and adherence to health and safety standards. + Interact with customers to gather feedback, address complaints, and enhance the overall dining experience. + Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently. + Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders. + Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages. + Implement and enforce standard operating procedures, including safety protocols, and cleanliness guidelines. + Create shift schedules, taking into consideration employee availability, workload, and business needs. + Monitor employee attendance, punctuality, and adherence to company policies. + Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the resort + Monitor and control costs, including labor, food, and other expenses, to achieve profitability targets. + Attends and participates in any training sessions, department meetings. + Provide ongoing coaching and performance evaluations to maintain high service standards. **Qualifications:** + Must be able to lift a minimum of 20lbs + Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry. + Previous experience in a supervisory or managerial role within the restaurant industry is preferred. + Strong leadership skills with the ability to motivate and inspire a diverse team. + Excellent communication and interpersonal skills to interact with staff and customers effectively. + Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations. + Exceptional problem-solving and decision-making abilities, especially in high-pressure situations. + Proficiency in using restaurant management software, POS systems, and other relevant tools. **Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion** **Full Time Benefits:** + Medical/Dental/Vision Insurance + Health Savings Plan and Flexible Savings Plan withMedical Coverage + Colleague Discounted Room Rates + 12 Complimentary RoomNights (based on availability) + Paid Time Off + 2 Floating Holidays + 8 Paid Holidays **Hyatt** **Benefits available with this position:** + Growth Opportunities + Referral Bonus + Recognition & Rewards + Basic Life Insurance + Sick Days + Friends & FamilyRoom Rates + 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year) + Employee Stock Purchase Plan(<25 discount) + ComplimentaryParking + ComplimentaryMealDuring Each Shift + Employee Assistance Program (EAP) + HyattPropertyRestaurant/Coffee Shop Discount _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ _Colorado Residents: In any materials you_ _submit_ _, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information_ **Primary Location:** US-CO-Colorado Springs **Organization:** Cheyenne Mountain Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** COL004470 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.